FAQs
Frequently Asked Questions
About Our Artwork
Are your artworks hand-painted?
Yes, every piece is 100% hand-painted by our artists. Each artwork is unique and may have natural variations in texture and color, which are hallmarks of authentic handmade art.
What materials do you use?
We use high-quality acrylic and mixed media on canvas. Textured works feature natural materials to create depth and dimension.
Do you offer custom sizes?
Yes! We offer custom sizing for most of our artworks. Please contact us with your requirements and we will provide a quote.
Ordering
How do I place an order?
Simply browse our collection, select your artwork, choose your preferred size and format, and add it to your cart. Checkout is quick and secure.
Can I request a custom or commissioned artwork?
Absolutely. Visit our Art Commission page to learn more about our bespoke artwork service.
What formats are available?
Most artworks are available as rolled canvas (shipped in a tube) or stretched/framed options. Available formats are listed on each product page.
Shipping & Delivery
How long does shipping take?
Orders are processed within 3–5 business days. Standard international shipping takes 7–15 business days. Express options are available at checkout. See our Shipping & Delivery page for full details.
Do you ship worldwide?
Yes, we ship to most countries worldwide. Shipping rates are calculated at checkout.
Will I receive a tracking number?
Yes, a tracking number will be emailed to you once your order has been dispatched.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for items in original condition. Custom and commissioned artworks are non-refundable. Please visit our Returns & Exchanges page for full details.
What if my artwork arrives damaged?
Please contact us within 7 days of delivery with photos of the damage. We will arrange an exchange or refund promptly.
Trade & Wholesale
Do you offer trade pricing?
Yes, we have a dedicated trade program for interior designers, architects, and hospitality professionals. Visit our To The Trade page to apply.
Still Have Questions?
We are happy to help. Please contact us and we will get back to you within 1–2 business days.